For contact information, check the Company Portal website. Need additional help? Contact your IT support person. Tap your profile picture, and then select About to view the Microsoft Tunnel privacy policy, terms of use, and third-party notices. In the body of the email, describe the problem you experienced so that the support team has an idea of what to look for.On the Share screen, select your mail app.Your logs will be sent to a Microsoft database, from which your organization can access. Send app logs to IT support to get help with an app or connection problem. Send logs to IT support to report a problem.Select Help from the menu at the bottom of the screen to: Allow/block Microsoft from collecting usage and performance data.Tap Details to see the following information:Īddress: The server address for your VPN connection.ĭevice-wide connection: When turned on, all network traffic to and from your device goes through the VPN connection.Īpps that use Tunnel: If apps are listed, only network traffic to and from these apps go through the VPN connection.Īlways-on: When turned on, Microsoft Defender for Endpoint will continuously try to establish a connection.įrom the Connect screen, select the Settings gear icon to: Uptime: How long the VPN connection has been running.ĭata received: How much data has been received through the VPN connection.ĭata sent: How much data has been sent through the VPN connection. The following information appears on the Connect screen when Tunnel is connected. For more details, see the Send logs section in this article. If the toggle is stuck in the off position, select Help > Send logs and report the problem to your IT support person. If this is the case, the Status toggle will appear inactive, and you won't be able to disconnect from the VPN as long as you're connected to the internet. This is known as an always-on connection. Your organization might require you to stay connected to Microsoft Tunnel. The most commonly used tunneling protocols in the VPN. On the Tunnel screen, turn the Status toggle on or off to connect or disconnect from the VPN. Types of VPN tunneling protocols There are many types of VPN protocols that offer varying levels of security and other features.Sign in with your work account if prompted.If you can’t find the app in the Play store, contact your IT support person for help. Before heading there, check your device to see if it's already installed. Microsoft Defender for Endpoint is available in the Google Play store. To connect to the VPN, simply install the app and sign in with your work account. If your organization requires you to use the app, they already configured a VPN connection for your work account. The Microsoft Tunnel client app helps you securely and privately connect to your corporate network over a VPN. Use of the standalone Microsoft Tunnel client app remains in support until January 31, 2022. Microsoft Defender for Endpoint replaces Microsoft Tunnel as the client app beginning on June 14 2021. Microsoft Tunnel uses Microsoft Defender for Endpoint as The Microsoft Tunnel client app on Android.
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